Privacy Policy

Effective Date: March 29, 2026  |  Last Updated: March 29, 2026

1. Introduction and Who We Are

Welcome to Pequod's Pizza. We are a food service business operating in the United States, committed to providing exceptional dining experiences while respecting and protecting the privacy of every individual who interacts with our brand. This Privacy Policy applies to all visitors, customers, and users of our website, online ordering platform, loyalty programs, and any other digital services we offer.

Throughout this document, references to "Pequod's Pizza," "we," "us," or "our" refer to the business entity operating under the Pequod's Pizza name. References to "you," "your," or "user" refer to any individual who accesses or uses our services.

Our primary point of contact for all privacy-related matters is:

We take our obligations under applicable United States privacy laws seriously, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission (FTC) Act, and other applicable federal and state privacy regulations. Where applicable, we also acknowledge obligations under sector-specific laws such as the Children's Online Privacy Protection Act (COPPA).

2. Scope of This Privacy Policy

This Privacy Policy applies to:

• All personal information collected through our website at pequodspizza.world
• Online ordering, reservations, and catering inquiry forms
• Email communications and marketing newsletters
• Customer loyalty and rewards programs
• Social media interactions and contests
• In-store data collection where applicable (e.g., Wi-Fi sign-up, comment cards)
• Mobile applications associated with our services, if any
• Any other service where this policy is referenced or linked

This Policy does not apply to third-party websites, platforms, or services that may be linked to from our website. We encourage you to review the privacy policies of any third-party sites you visit.

3. Information We Collect

We collect several categories of information depending on how you interact with us. Below is a comprehensive breakdown of the types of data we may collect.

3.1 Personal Identification Information

When you create an account, place an order, make a reservation, sign up for our newsletter, or contact us, we may collect:

• Full name
• Email address
• Phone number
• Mailing and delivery address
• Date of birth (for age verification or birthday promotions)
• Username and password (for account registration)

3.2 Payment and Financial Information

When you make a purchase through our website or ordering platform, payment information such as credit card numbers, debit card details, or digital wallet identifiers may be collected. However, we do not store full payment card details on our own servers. This information is processed by PCI-DSS compliant third-party payment processors. We may retain transaction records including the last four digits of your card, billing address, and transaction amounts for accounting and fraud prevention purposes.

3.3 Order and Transaction Information

We collect information related to your orders and transactions, including:

• Items ordered and order history
• Order preferences, customizations, and special instructions
• Delivery or pickup details
• Timestamps and order values
• Promotional codes or coupons used

3.4 Usage Data and Technical Information

When you visit our website, we automatically collect certain technical and usage data, including:

• IP address
• Browser type and version
• Operating system
• Referring URLs (the page you came from before visiting ours)
• Pages viewed and time spent on each page
• Clicks, scrolls, and navigation paths
• Date and time of access
• Device identifiers and screen resolution

This information is primarily collected through cookies, web beacons, pixel tags, and similar tracking technologies (described further in Section 7).

3.5 Device Information

We may collect information about the device you use to access our services, including:

• Device type (desktop, tablet, mobile)
• Hardware model and operating system version
• Unique device identifiers
• Mobile network information

3.6 Location Data

With your permission, we may collect general or precise location data to assist with features such as finding our nearest location, estimating delivery distances, or personalizing content based on your region. You may disable location access through your device settings at any time.

3.7 Communications Data

If you contact us via email, telephone, or through our website's contact form, we collect the content of that communication along with any attachments and associated metadata. This includes customer service inquiries, feedback, complaints, and survey responses.

3.8 Social Media Information

If you interact with Pequod's Pizza through social media platforms, or if you connect a social media account to our services (e.g., to log in or share reviews), we may receive information from those platforms in accordance with your privacy settings on those platforms, including your public profile information.

3.9 Information You Provide Voluntarily

Any additional information you choose to provide — such as dietary preferences, allergy information, feedback, reviews, or responses to surveys — is also collected and retained as part of your customer profile.

4. How We Use Your Information

We use the personal information we collect for a variety of legitimate business purposes, including but not limited to the following:

4.1 Providing and Managing Our Services

• Processing and fulfilling your food orders, catering requests, and reservations
• Managing your customer account and loyalty program membership
• Verifying your identity and authenticating your account access
• Sending order confirmations, delivery updates, and receipts
• Processing payments and managing billing records

4.2 Customer Support and Communications

• Responding to your inquiries, complaints, and feedback
• Providing technical support for our website and digital services
• Sending important notices about changes to our services, policies, or terms

4.3 Marketing and Promotional Activities

• Sending promotional emails, newsletters, special offers, and coupons (with your consent or where otherwise permitted by law)
• Running loyalty programs and rewards campaigns
• Personalizing the content you see on our website and in our communications
• Conducting contests, sweepstakes, or surveys
• Retargeting you with relevant advertisements on third-party platforms

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in our emails or by contacting us at [email protected].

4.4 Analytics and Service Improvement

• Analyzing usage patterns and trends to improve our website, menu, and services
• Monitoring website performance and identifying technical issues
• Conducting internal research and development
• Generating aggregated, anonymized reports and statistics

4.5 Legal Compliance and Safety

• Complying with applicable federal and state laws and regulations
• Detecting, preventing, and investigating fraud, abuse, or security threats
• Enforcing our Terms of Service and other agreements
• Responding to legal requests, court orders, or regulatory inquiries
• Protecting the rights, property, and safety of Pequod's Pizza, our customers, and the public

5. Legal Basis for Processing

Under applicable U.S. law and in particular the CCPA/CPRA, we process your personal information based on the following grounds:

• Contractual necessity: To fulfill orders and provide requested services
• Legitimate interests: To improve our services, prevent fraud, and operate our business efficiently
• Consent: For marketing communications and optional data collection where you have provided explicit consent
• Legal obligation: To comply with applicable laws, regulations, and court orders

6. Sharing Your Information with Third Parties

We do not sell your personal information to third parties for monetary compensation. However, we may share your information with select categories of third parties under specific circumstances as described below.

6.1 Service Providers and Vendors

We work with trusted third-party service providers who assist us in operating our business and delivering services to you. These vendors are contractually bound to protect your information and may only use it for the specific purposes we authorize. Categories of service providers include:

• Payment processors (for secure transaction handling)
• Cloud hosting and storage providers
• Email marketing and CRM platforms
• Analytics and web performance services (e.g., Google Analytics)
• Online ordering and delivery platforms
• Customer support software providers
• Advertising and retargeting networks
• Fraud prevention and cybersecurity services

6.2 Business Transfers

In the event of a merger, acquisition, sale of assets, reorganization, or bankruptcy, your personal information may be transferred as part of that transaction. We will notify you via email or prominent notice on our website if such a transfer occurs and your data becomes subject to a different privacy policy.

6.3 Legal and Regulatory Requirements

We may disclose your personal information where required by law or in response to valid legal processes, including:

• Court orders, subpoenas, or other legal processes
• Requests from law enforcement agencies or government regulators
• Situations where we believe disclosure is necessary to prevent harm, fraud, or criminal activity
• Protection of the rights and safety of our customers, employees, and the public

6.4 Aggregated and De-Identified Data

We may share aggregated or de-identified information that cannot reasonably be used to identify you with partners, advertisers, or the public for business, marketing, or research purposes.

6.5 With Your Consent

We may share your information with additional third parties when you have given us explicit consent to do so.

7. Cookies and Tracking Technologies

Our website uses cookies, web beacons, pixel tags, and similar tracking technologies to enhance your browsing experience, analyze traffic, and deliver relevant advertising.

7.1 Types of Cookies We Use

You can manage your cookie preferences through your browser settings or our cookie consent tool. Please note that disabling certain cookies may affect the functionality of our website. For more detailed information about the specific cookies we use, please refer to our Cookie Policy, available on our website.

8. Data Security

We take the security of your personal information seriously and implement a range of technical, administrative, and physical safeguards to protect it against unauthorized access, loss, misuse, alteration, or destruction.

8.1 Technical Safeguards

• SSL/TLS encryption for all data transmitted between your browser and our website
• Encrypted storage for sensitive data including passwords (using industry-standard hashing algorithms)
• Firewalls and intrusion detection systems
• Regular security patches and software updates
• Access controls and multi-factor authentication for internal systems

8.2 Organizational Safeguards

• Limiting access to personal data to employees, contractors, and agents who have a legitimate need to know
• Training staff on data protection best practices and security policies
• Conducting periodic security reviews and risk assessments
• Maintaining data breach response procedures

8.3 Breach Notification

In the event of a data breach that poses a significant risk to your rights and freedoms, we will notify affected individuals and relevant authorities in accordance with applicable U.S. state breach notification laws as promptly as reasonably possible. Notification will be provided via email to the address on your account or through a prominent notice on our website.

9. Your Privacy Rights

Depending on your state of residence, you may have specific legal rights regarding your personal information. We are committed to honoring these rights in compliance with applicable law.

9.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you have the following rights:

9.2 General Rights for All U.S. Users

Regardless of your state of residence, you may:

• Access the personal information we hold about you by logging into your account or contacting us
• Correct or update inaccurate or incomplete information through your account settings or by contacting us
• Opt out of marketing and promotional communications at any time
• Request deletion of your account and associated data, subject to applicable legal obligations

9.3 How to Exercise Your Rights

To submit a privacy request, please contact us using any of the following methods:

• Email: [email protected]
• Website: pequodspizza.world (through our contact form)

We will acknowledge receipt of your request within 10 business days and fulfill verifiable requests within 45 days as required by applicable law. We may extend this period by an additional 45 days if necessary and will notify you of any such extension.

To protect your privacy and security, we may require you to verify your identity before processing certain requests. This verification may involve confirming information associated with your account.

You may also designate an authorized agent to submit requests on your behalf. Authorized agents must provide written authorization signed by you, and we may require you to verify your own identity directly with us.

10. Data Retention

We retain personal information for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

Upon expiration of the relevant retention period, we will securely delete or anonymize your personal information. Where complete deletion is not immediately possible due to technical constraints, we will isolate the data from further processing and delete it at the earliest opportunity.

11. Children's Privacy

Our website and services are intended for use by individuals who are 18 years of age or older. We do not knowingly collect, solicit, or process personal information from children under the age of 13 without verifiable parental consent, in compliance with the Children's Online Privacy Protection Act (COPPA).

We also do not knowingly collect personal information from minors between the ages of 13 and 17 for the purpose of targeted advertising or profiling, in line with CPRA protections applicable to such minors.

If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at [email protected]. We will take prompt steps to delete such information from our systems.

By using our website or services, you represent and warrant that you are at least 18 years of age, or that you are accessing our services under the direct supervision of a parent or legal guardian who has agreed to these terms on your behalf.

12. International Data Transfers

Pequod's Pizza is based in the United States, and all data processing primarily occurs within the United States. However, certain third-party service providers we work with may be located in, or operate from, other countries. In such cases, your personal information may be transferred to, and processed in, countries outside of the United States.

When we transfer personal data internationally, we take steps to ensure that appropriate safeguards are in place, including:

• Using service providers that maintain equivalent privacy and security standards
• Incorporating contractual data protection clauses in agreements with overseas vendors
• Ensuring transfers comply with applicable U.S. laws and guidance from the FTC

If you are located outside the United States and choose to use our services, please be aware that your information will be transferred to the U.S., where privacy laws may differ from those in your jurisdiction.

13. Third-Party Links and Services

Our website may contain links to third-party websites, social media platforms, delivery service apps, or other external services. These links are provided for your convenience, but we are not responsible for the privacy practices or content of those third-party sites.

When you click on an external link, you leave our website and are subject to the privacy policy of the third-party site. We strongly encourage you to review the privacy policies of any third-party sites you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

14. Do Not Track Signals

Some web browsers offer a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activities tracked. Because there is no uniform standard for interpreting or honoring DNT signals, our website does not currently respond to browser DNT signals. However, you can manage cookie and tracking preferences through our cookie consent tool and your browser settings.

We will continue to monitor developments in DNT standards and update our practices accordingly.

15. California-Specific Disclosures

In addition to the rights described in Section 9, California residents are entitled to the following disclosures under the CCPA/CPRA:

15.1 Categories of Personal Information Collected in the Past 12 Months

• Identifiers (name, email address, IP address, account username)
• Commercial information (order history, transaction records)
• Internet or other electronic network activity (browsing behavior, usage data)
• Geolocation data (general or precise location, with consent)
• Professional or employment-related information (if applicable to job applicants)
• Inferences drawn from collected data (to create customer preference profiles)

15.2 Shine the Light Law

California Civil Code Section 1798.83 (the "Shine the Light" law) permits California residents to request information about whether we have disclosed personal information to third parties for direct marketing purposes. We do not sell or disclose personal information to third parties for their own direct marketing purposes without your consent. For more information or to make such a request, please contact us at [email protected].

16. How to File a Privacy Complaint

If you believe that your privacy rights have been violated, we encourage you to contact us first so that we can work to resolve the issue directly. You may reach our privacy team at:

• Email: [email protected]
• Website: pequodspizza.world

We will acknowledge your complaint and aim to respond within 30 days.

If you are not satisfied with our response, or if you believe we have violated applicable privacy laws, you have the right to file a complaint with the appropriate regulatory authority:

17. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or service offerings. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page
• Post a prominent notice on our website
• Send a notification email to registered users where required by law or where we deem it appropriate

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website or services after any changes to this Policy constitutes your acceptance of the updated terms.

18. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please do not hesitate to reach out to us. We are committed to addressing your inquiries promptly and transparently.

We aim to respond to all privacy-related inquiries within 10 business days. For time-sensitive matters or formal rights requests under the CCPA/CPRA or other applicable law, please indicate the nature and urgency of your request in the subject line of your email.